Beschwerdeverhalten von Kunden unterschiedlicher Kulturen

Beschwerdeverhalten von Kunden unterschiedlicher Kulturen

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Eigene Darstellung in Anlehnung an WA¼nschmann (Beschwerdeverhalten 2007), S. 70.; Singh (Complaint Intentions 1988), S. 95.; Zeithaml/Bitner (Services Marketing 2003), S. 190. a#39; WA¼nschmann (Beschwerdeverhalten 2007), S. 70.

Title:Beschwerdeverhalten von Kunden unterschiedlicher Kulturen
Author: Harald Henkel
Publisher:BoD – Books on Demand - 2009

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