Dazzle Me!
Reps who provide only average service won't go very far. But those who have mastered uncommonly good service skills will become especially valuable. Managers can use DAZZLE ME! to motivate their service reps by giving each of them a personal copy. It will guide both new a experienced customer service reps toward achieving success. Inspirational quotes, motivating cartoons, profiles, self-quizzes, Quick Tips, DAZZLE ME! Solutions ttto customer service questions, a the DAZZLE ME! qTake-Awayq in each chapter spell out how to go beyond just qpleasing their customers to dazzlingq them instead! THE DAZZLE ME! 7-Step Formula shows reps how to: * Respond quickly in person a on the telephone. * Be friendly - attitude is everything. * Be flexible. What can you do for customers? * Be focused a unflappable. * How to handle a customer's problem or complaint. * Follow Up...follow up...follow up. Keep in touch with customers. * Have fun!But those who have mastered uncommonly good service skills will become especially valuable. Managers can use DAZZLE ME! to motivate their service reps by giving each of them a personal copy.
| Title | : | Dazzle Me! |
| Author | : | Dartnell Corporation |
| Publisher | : | Dartnell Corporation - 1997-01-01 |
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