Smart Business, Social Business

Smart Business, Social Business

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This book will help organizations evolve into a fully collaborative social business. It serves as a step by step playbook to achieve organizational change, process efficiencies and technology acumen: Proven solutions for the real people, process, and technology obstacles businesses face in using social media behind the firewall. How to have the successful internal conversations with stakeholders, partners and global teams that lead to successful external conversations with the social customer Strategies for improving organizational dynamics, collaboration, governance, training, engagement, policies, technology integration, workflows, social CRM, and metrics Many organizations today have already evolved into social brands. They may be active on Twitter and Facebook; they may have corporate blogs and communities and they are trying hard to engage effectively with the social customer. However, behind the firewall, chaos, anarchy, and conflict reign. In Smart Business, Social Business, leading enterprise social business consultant shows how to build an internal framework based on change management that will lead to success with social media: one that will make external engagement more effective, meaningful, and sustainable. Michael Brito systematically identifies the internal culture, process and technology obstacles to long-term success with social media, and offer best practice solutions. He discusses a wide spectrum of issues, offering actionable intelligence and helping decision-makers build strategies and plans that deliver value. Topics addressed include change management, organizational models and dynamics, internal communications, collaboration, governance, metrics, training, employee activation, policies, technology integration, workflows, social CRM, and much more. Drawing on his own experience working for Silicon Valley companies, HP, Yahoo! and Intel, Brito presents dozens of examples and case studies. Using this book, companies can begin to transform their organizations from just a qsocial brandq to a fully collaborative and dynamic qsocial business.a€Comcast In spring 2008, Michael Arrington, founder and co-editor of TechCrunch, a blog covering the Silicon Valley technology start-up community, wrote ... After a cable outage, Arrington contacted customer support and had a horrible experience. ... add the hash-tag #twelpforce to make their messages automatically show up under the twelpforce Twitter profile, with a credit to their proper Twitter accountanbsp;...


Title:Smart Business, Social Business
Author: Michael Brito
Publisher:Pearson Education - 2011-07-07
ISBN-13:

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